Frequently Asked Questions

Do you have toll-free phone service from overseas?

Instructions will be provided with your confirmation voucher, so you may contact us toll-free should you require assistance after departure. (Emergency road service is provided locally with every rental.)

How can I pay for my rental?

We accept American Express, Mastercard and Visa.

How is my rate guaranteed?

Our rates are guaranteed in Australian Dollars.

How quickly can I confirm my reservation?

We can confirm most reservations with as little as 20 minutes advance notice. For last minute reservations, please call us at 1300 656 601.

Is there a fee for canceling or changing a reservation?

There never is a fee to change or cancel car rental bookings. Reservations are fully refundable at any time. All changes and cancellations must be processed by Auto Europe and not through our overseas affiliates.

What do I need to pick-up my car?

Reservation vouchers are required. Auto Europe's vouchers contain specific information about the car you have reserved, the rental rate, and other details. Vouchers are emailed to you immediately upon receipt of payment. If you prefer a faxed copy, please let us know at time of booking. A rental agreement is completed at the rental counter at the time of pick-up. See our Sample Voucher for more information..

What if I find a better rate for a rental car?

Auto Europe guarantees the best rates and service available. If you happen to find a lower rate with comparable service, location, terms, and surcharges, we'll beat it! To submit the lower rate to us, please complete our Guaranteed Best Rate form.

What kind of insurance can I get for my rental car?

Insurance coverage varies by country. Please see the insurance information in the Driving Information section for the country where you will be renting a car or our detailed insurance information page.

When is your reservation centre open?

VOur reservations centre is open 08:30 - 17:30 Monday to Friday, 09:00 - 12:00 Saturdays and closed Sundays. Call us at 1300 656 601 or make a reservation online.